← Back to home

TERMS AND CONDITIONS OF USE

(United Kingdom)

These Terms apply to users who select the United Kingdom as their country of residence in the App and are governed by the laws of England and Wales. Separate French terms apply to users who select France.

Version dated 29 October 2026 — 2026-10-29-uk-v14 — effective date: 29 October 2026.

1. About These Terms and the App

1.1 These Terms and Conditions (the "Terms") govern your access to and use of the KARIDO mobile application (the "App"), whether you use the App in guest mode or through an account.

1.2 The App is provided by KARIDO, a French société par actions simplifiée (SAS) with share capital of €6,800, whose registered office is at Lieu-Dit Autigeon, 558 Chemin de la Rivayrolle, 81500 Lavaur, France, registered with the Castres Trade and Companies Register under number 107 620 007 (SIREN 107 620 007) (the "Provider", "we", "us" or "our"). Alexander Law is KARIDO's President and publication director. Our public contact address is contact@karido.io.

1.3 The App uses Google Cloud and Firebase services. For a customer established in France, Google identifies the contracting entity as Google Cloud France SARL, 8 rue de Londres, 75009 Paris, France. Telephone: +33 1 42 68 53 00 (from France: 01 42 68 53 00). The Cloud Firestore (default) database that contains synchronised data and temporary jobs is configured in the European eur3 multi-region; backend functions principally run in europe-west1. Karido self-hosts its merchant-catalogue collection and processing pipeline and Typesense search engine on OVHcloud infrastructure located in France. This catalogue-hosting change does not move Account, friend, event, gift or consent databases, which remain on Google Cloud and Firebase. Certain technical services may involve processing in other countries as described in the Privacy Policy.

1.4 The App is designed to help you record friends and family members and their gift context, track important events, receive reminders, organise gift ideas and obtain AI-generated gift suggestions. It may also search product offers and provide links, including affiliate links, to third-party marketplaces or merchants.

2. Acceptance of the Terms

2.1 Before your first access to features, including in guest mode or with an existing Account, you enter your date of birth for the check in clause 10.3 and confirm one required, initially unticked box combining acceptance of the Terms and acknowledgement of the Privacy Policy. A separate, optional and initially unticked box offers OpenAI sharing as described in clause 7.5. Another optional box offers sharing of crash reports and usage statistics; these choices remain separately editable in Settings. The documents for your selected country of residence and the OpenAI disclosure are accessible before confirmation. These fields are part of email Account creation; after Apple or Google sign-in they appear on the ‘Finish account creation’ screen, and for a guest on the ‘Before you continue’ screen. Authentication may precede this step; eligibility and legal acceptance remain necessary to access features. Absence of OpenAI agreement does not prevent that access.

2.2 Acknowledging the Privacy Policy is not general consent to processing that relies on another lawful basis. Your explicit, optional consent to OpenAI sharing is separate from acceptance of the Terms, usage analytics, crash reports and the newsletter. If you leave the OpenAI box unticked, you can manage friends, events, reminders and saved gift ideas; new searches using OpenAI remain blocked. The event page provides an explanation and a button to review the proposed sharing and give agreement. Agreement alone does not start a search or send gift context.

2.3 Versioned evidence of your acceptance may be stored locally on your device and, when you sign in to an Account, synchronised with our systems. A new acceptance may be required if the applicable Terms change materially or if you change your selected country of residence.

2.4 If you do not accept these Terms, you must not use the App, including in guest mode.

2.5 We recommend that you save or print a copy of these Terms for future reference.

3. Access to the App

3.1 The App is distributed through the stores and platforms on which Karido makes it available. Your download and use are also subject to the relevant platform terms, including the Apple Media Services Terms and Conditions for the App Store and the Google Play terms for Google Play. Test versions distributed through TestFlight remain subject to the applicable TestFlight terms.

3.2 You are responsible for obtaining and maintaining a compatible mobile device and an internet connection sufficient to access and use the App. We are not responsible for any charges your mobile network operator or internet service provider may apply.

3.3 The App is directed at consumers — that is, individuals acting for purposes that are wholly or mainly outside their trade, business, craft or profession.

4. Guest Mode and Account Creation and Management

4.1 You may use certain features in guest mode without creating a Karido Account. Friends and family members, events, gift ideas and preferences created in this mode are stored locally on your device, are not synchronised as Account data and may be lost if you delete the App, clear its data or change device. The protected age check nevertheless creates an anonymous technical Firebase identifier before access to features. If you then request the AI trial while your sharing authorisation remains valid, our backend temporarily processes the reduced context and results as described in the Privacy Policy.

4.2 To synchronise your data and use online features on an ongoing basis, you may create an Account using email and password, Apple or Google. Your first name is required to create or complete an Account. Your last name is optional from age fifteen through seventeen and required from age eighteen. These fields remain editable in Settings, where users aged fifteen to seventeen may also clear their last name. Karido does not derive them from a full name or email address. The age check described in clause 10.3 uses your date of birth. For an Account, it is retained in a private Cloud Firestore document tied to that Account to restore the same date across devices and recalculate age thresholds. It is read-only in Settings and corrections go through support. For a guest, the date is transient and is not stored or hashed. These identity and birth fields are not automatically added to OpenAI requests.

4.3 If you create an Account using email and password, certain online features, including further AI generations, may remain locked until your email address is verified. Accounts authenticated through Apple or Google are subject to the verification processes applied by those providers.

4.4 When you move from guest mode to an Account, the App automatically transfers local friends and family members, events and gift ideas into the Account. Successful import depends on matters including internet connectivity and service availability. Application data in the local guest database is erased only after the import succeeds; if it fails, the data remains available locally so that you can try again.

4.5 You must ensure that registration information is accurate and up to date. You are responsible for keeping your credentials confidential and for securing the Apple, Google or email account used to sign in.

4.6 If you know or reasonably suspect that your Account has been accessed without authorisation, you must contact us promptly at contact@karido.io and, where relevant, secure the account with the relevant sign-in provider.

4.7 We may suspend or disable an Account if we reasonably believe it has been compromised, used fraudulently or involved in breach of these Terms.

5. Description of the Service

5.1 Depending on your access mode and service availability, the App allows you to:

(a) record friends and family members, important dates, your relationship with them and optional gift context: closed choices for friends under fifteen and, from age fifteen, a “What they like” portrait of up to 1,000 characters and an “Avoid” text of up to 300 characters;

(b) record recurring or one-off events, an indicative budget and an event-specific gift hint;

(c) receive configurable local reminders before events and, for Account holders who enable it, a transactional notification when their gift selection and offers are ready;

(d) add and organise gift ideas manually using statuses such as "Idea", "To buy" and "Bought";

(e) obtain AI-generated gift suggestions using information you choose to enter;

(f) if you hold an eligible Account, search, review and select product offers corresponding to an idea in your chosen France or United Kingdom market, independently of the App language, country of residence and budget currency, and then open the third-party merchant link; and

(g) use the contact form and, if you hold an Account, synchronise your data and manage an optional newsletter subscription.

5.2 In guest mode, one successful generation of gift suggestions is offered for the associated installation and anonymous Firebase identifier. A technical failure does not consume that successful trial, but no more than three requests may be admitted per day before success in order to prevent abuse and control service costs. These controls are applied locally and by the server, so reinstalling the App does not guarantee that they will reset. Product-offer and product-link searches remain restricted to eligible Account holders.

5.3 The App is currently provided free of charge. We may change available features, quotas or our business model, including by introducing paid services, provided that we comply with applicable law, give reasonable notice and obtain your agreement where required.

5.4 Newsletter registration is optional and limited to Account holders. In the new flow, where registrations are open, a dedicated button records your choice using the Account's already verified email address, without a second confirmation email. Existing pending requests and relevant forms retain double opt-in. Email verification alone is not marketing consent. Refusal does not affect Account creation or App access. You can withdraw in Settings and through each message.

5.5 Sharing usage analytics and sending crash reports are optional, separate and disabled until you enable them. Refusing does not affect access to the App, and you may change these choices in Settings.

6. Use of the App

6.1 You agree to use the App in compliance with applicable laws and regulations, these Terms and the rights of third parties.

6.2 In particular, you must not:

(a) use the App for any unlawful or fraudulent purpose;

(b) interfere with, or attempt to interfere with, the proper functioning of the App (including by way of intrusion, vulnerability testing or overloading);

(c) access, or attempt to access, any data that you are not authorised to access; or

(d) submit any information that infringes the privacy or other rights of third parties without their consent (for example, excessive or sensitive information about friends or family members).

7. AI-Generated Content and Disclaimer

7.1 Gift suggestions and related content are generated automatically by artificial intelligence using the reduced gift context described in the Privacy Policy. For a friend under fifteen, this is limited to an age band, closed relationship, interest, style and things-to-avoid categories, optional gender, event type, required languages and market, budget and currency, and existing-gift categories. For a friend aged fifteen or over, it may also include the optional “What they like” portrait (up to 1,000 characters) and “Avoid” text (up to 300 characters), an “other” relationship, an event's custom name and note, and existing gift-idea titles. Karido never automatically adds names, dates of birth, exact ages, exact event dates, contact details or raw Karido identifiers. For the manual picker, the full product query, after technical normalisation without semantic rewriting, is sent directly to Responses with market and language, without input or output moderation. The model returns only categoryId and productType, after which the backend validates the strict JSON schema locally. If classification fails, Karido runs a raw Typesense search and the App identifies it as broader. You must not enter sensitive, confidential or unnecessary information in a field that may be transmitted. Suggestions are provided for general inspiration only.

7.2 AI-generated suggestions:

(a) may be inaccurate, incomplete, unavailable, repetitive or unsuitable for a recipient, occasion or budget;

(b) do not constitute professional, financial, medical, legal or personal advice; and

(c) must not be the sole basis for a purchase decision.

7.3 You remain solely responsible for assessing a suggestion, checking a product's characteristics, price, availability and safety, and deciding whether to buy any product or service from a third party.

7.4 The App does not make any decision based solely on automated processing that produces legal effects concerning you or similarly significantly affects you within the meaning of Article 22 UK GDPR.

7.5 Agreement to OpenAI sharing is optional. You may give it through the separate entry box or through the disclosure opened by the event-page button, before an AI search. A versioned receipt is stored locally for your technical identity on this installation; another Account's choice is not automatically reused. An old authorisation collected in the mandatory flow is not agreement to this new optional version. You may withdraw agreement in Settings. Refusal, dismissal or withdrawal blocks new OpenAI calls and leaves non-AI features available. Withdrawal does not restart the completed entry flow and does not erase requests already processed or provider security logs still retained. Searches already started may finish. A new offer search can invoke OpenAI ranking even with a saved search plan and therefore also needs current agreement. Your agreement is not consent on a friend's behalf; the basis for minimised friend data is described in the Privacy Policy.

7.6 You must not enter sensitive, confidential or unnecessary information about yourself or another person in gift context, an event gift hint or product-search terms. Karido's technical minimisation does not make those fields suitable for special-category or confidential information.

7.7 We may temporarily limit, suspend or change the AI feature for security, availability, quota, cost, abuse-prevention or legal-compliance reasons.

8. Third-Party Links and Commercial Transparency

8.1 The App may display product offers and contain search or redirect links to websites, platforms or services operated by third parties. Those offers and links are provided for convenience only. We do not control their content, prices, products, availability, security or privacy practices.

8.2 Any transaction with a third-party merchant is solely between you and that merchant under its terms. Karido is not the seller, reseller or a party to the transaction and does not handle payment, delivery, after-sales support or refunds.

8.3 Some offers come from partner catalogues and some links are affiliate links, clearly identified as such when displayed. Karido may receive a commission if you make a purchase after following such a link, at no additional cost to you. The availability of partners and offers may vary with the selected market and may change without notice.

8.4 Including a link or suggestion does not amount to endorsement of the third party or its products or services, or a guarantee of availability, price or suitability.

9. Intellectual Property

9.1 The App, including its software, design, user interface, graphics, text, algorithms and all other elements (collectively, the "App Materials"), is owned by or licensed to the Provider and is protected by applicable intellectual property laws.

9.2 Subject to your compliance with these Terms, we grant you a personal, non-exclusive, revocable, non-transferable, non-sublicensable licence to download and use the App on your personal device solely for your own private, non-commercial purposes.

9.3 You must not copy, modify, distribute, sell, lease, reverse-engineer, decompile or create derivative works from any part of the App Materials, except to the extent expressly permitted by applicable law.

9.4 You retain all intellectual property rights in any content you submit to or through the App ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence, for the period during which you use the App, to use, reproduce, store and process that content solely to the extent necessary to provide, secure, maintain and support the App and the services you request. This licence does not authorise Karido to use your User Content to train a general-purpose artificial intelligence model.

9.5 You warrant that you have all necessary rights, licences and consents to submit any User Content (including any personal data relating to third parties, such as friends' or family members' names and dates of birth) and that such submission does not infringe the rights of any third party.

10. Personal Data

10.1 We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Details of how we collect, use, retain and share personal data, and of your rights, are set out in our Privacy Policy, available at https://karido.io/privacy/en and from within the App.

10.2 Where you enter data about another person, such as their name, date of birth, interests or taste, you agree to provide only what is strictly necessary. You must have a legitimate reason for entering it and ensure that the person has been informed of, or would reasonably expect, that use.

10.3 The App is reserved for users aged at least fifteen (15). If you are under fifteen, you must not use the App or create an Account. In the current free version, with no purchase concluded with Karido, users aged fifteen to seventeen may access the App and accept the Terms after the age check, without a separate parental attestation. This access rule does not displace a parent’s or guardian’s legal powers, give a minor unrestricted contractual capacity or remove any permission required by law for a particular act, including a purchase from a third-party merchant. Users aged fifteen to seventeen cannot access adult-only regulated products. For those products, separate positive proof must establish that both the user and the relevant friend are at least eighteen; the merchant remains responsible for its own checks at purchase or delivery.

10.4 Optional consents for the newsletter, usage analytics and crash reports may be withdrawn at any time in Settings without affecting processing carried out before withdrawal.

11. Availability of the App

11.1 We will use reasonable efforts to ensure that the App is available 24 hours a day, 7 days a week. However, we do not guarantee that the App will be available at all times or free from errors or interruptions.

11.2 Access to the App may be temporarily suspended or restricted for maintenance, updates, security reasons or circumstances beyond our reasonable control. The App may also be modified or discontinued for technical, security or service-evolution reasons.

11.3 Where we anticipate any material or lasting interruption to the availability of the App, we will endeavour to give you reasonable advance notice by any appropriate means.

12. Your Consumer Rights

12.1 Nothing in these Terms affects your statutory rights as a consumer under applicable law, including the Consumer Rights Act 2015 ("CRA 2015").

12.2 To the extent the CRA 2015 applies to the relevant part of the App, it may give you rights including that:

(a) any service we provide will be performed with reasonable care and skill;

(b) any digital content we supply will be of satisfactory quality, fit for a particular purpose and as described; and

(c) any information we provide to you before you enter into this contract is binding.

12.3 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill.

13. Limitation of Liability

13.1 Nothing in these Terms excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any other liability that cannot lawfully be excluded or limited under English law (including under section 65 of the CRA 2015).

13.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, when the contract was made, both you and we knew it might happen.

13.3 We are not responsible for loss or damage to the extent it results from:

(a) the independent acts or omissions of a third-party merchant or service that Karido does not control, except where the loss is also caused by our own breach or failure to use reasonable care and skill;

(b) any loss resulting from your misuse of the App or your failure to keep your Account credentials secure;

(c) an event outside our reasonable control, but only for the period and to the extent that event prevents performance and subject to any rights you have under applicable law; or

(d) business losses, including lost profit, revenue or business opportunity, because the App is supplied to you as a consumer for private use and not for commercial use.

13.4 Nothing in this clause excludes or restricts a statutory remedy or liability that cannot lawfully be excluded or restricted. The fact that the App is currently free of charge does not remove your statutory rights.

14. Term and Termination

14.1 These Terms apply from the time you accept them and throughout your use of the App.

14.2 In guest mode, you may stop using the App at any time. Deleting the App or its local data will normally delete guest data stored on the device, subject to operating-system or device-backup mechanisms.

14.3 If you hold an Account, you may delete it through Settings or contact us at contact@karido.io. The consequences of deletion and any residual backup periods are described in the Privacy Policy. Where applicable, Karido attempts to process newsletter unsubscription before final Account deletion. Once Account deletion is confirmed, the App also erases any application data remaining in the previous local guest database. Certain installation-level preferences may nevertheless be retained.

14.4 We may immediately suspend or restrict access where there is a security risk, fraud, abuse of the service or a serious breach of these Terms. Where a breach can be remedied, we may give you a reasonable opportunity to do so.

14.5 When you stop using the App or your Account is deleted, your licence to use the App ends. Provisions which by their nature should survive, including those concerning AI, third parties, intellectual property, liability and disputes, remain in effect.

15. Changes to the Terms

15.1 We may update these Terms to reflect changes to the App, our practices, our business model or applicable law.

15.2 If a change is material, we will notify you by an appropriate means, for example in the App or by email where we hold your address.

15.3 When the App identifies a new material version that applies to you, it may require you to accept it expressly before you continue using the App. If you do not accept the revised Terms, you must stop using the App and may delete your Account before they take effect.

16. Governing Law, Complaints and Jurisdiction

16.1 These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

16.3 Nothing in this clause shall affect your rights as a consumer to:

(a) rely on any mandatory provisions of the law of the country in which you are habitually resident that cannot be derogated from by agreement; or

(b) bring proceedings in the courts of the country in which you are domiciled.

16.4 If you have a complaint about the App or these Terms, please contact us in the first instance using the details in clause 18 below. We will endeavour to resolve any complaint promptly and fairly.

16.5 If we are unable to resolve your complaint to your satisfaction, you may ask us to refer the matter to alternative dispute resolution (ADR). We are not obliged to use ADR and are not currently signed up to an ADR scheme, but if a complaint cannot be resolved between us, we will tell you at that point whether we are willing to submit the dispute to an accredited ADR provider, and if so, identify that provider. You remain free to bring court proceedings as described in this clause 16. Further information about ADR is available from Citizens Advice (www.citizensadvice.org.uk).

17. Apple and App Store Terms

17.1 This clause 17 applies where you have downloaded the App from the Apple App Store. KARIDO does not provide a custom App Store licence agreement for the current version; Apple's standard Licensed Application End User License Agreement therefore applies in addition to these Terms. This clause also reflects Apple's required minimum terms and, in the event of any conflict, prevails over the other clauses of these Terms to the extent of that conflict. TestFlight use remains subject to Apple's applicable beta-testing terms.

17.2 Acknowledgement. These Terms are concluded between you and the Provider only, and not with Apple. The Provider, not Apple, is solely responsible for the App and its content. These Terms do not provide for usage rules for the App that conflict with the Apple Media Services Terms and Conditions.

17.3 Scope of licence. The licence granted to you under clause 9.2 is limited to a non-transferable licence to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

17.4 Maintenance and support. The Provider is solely responsible for providing any maintenance and support services with respect to the App, as specified in these Terms or as required under applicable law. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

17.5 Warranty. The Provider is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) paid by you for the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the Provider's sole responsibility.

17.6 Product claims. The Provider, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation. Nothing in these Terms limits the Provider's liability to you beyond what is permitted by applicable law.

17.7 Intellectual property claims. In the event of any third-party claim that the App, or your possession and use of the App, infringes that third party's intellectual property rights, the Provider, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.

17.8 Legal compliance. You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

17.9 Developer name and address. The Provider's name, registered address and contact details for any questions, complaints or claims with respect to the App are set out in clauses 1.2 and 18.

17.10 Third-party terms. You must comply with any applicable third-party terms of agreement when using the App (for example, your wireless data service agreement).

17.11 Third-party beneficiary. You and the Provider acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

18. Customer Service and Contact

18.1 If you have any questions, concerns or complaints about the App or these Terms, please contact us:

By email: contact@karido.io

By post: KARIDO SAS, Lieu-dit Autigeon, 558 chemin de la Rivayrolle, 81500 Lavaur, France

18.2 We will endeavour to acknowledge and respond within a reasonable period, taking into account the nature and complexity of the enquiry.

19. Effective date and version

19.1 This version takes effect on 29 October 2026.